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Quality

COMMITMENT TO QUALITY MANAGEMENT SYSTEMS

Our Chairman undertakes to provide the resources necessary to apply quality and environmental management systems based on the ISO 9001 and ISO 14001 international norms.

Damesa Quality Policy

Convince our customers that the quality of the fasteners manufactured by the Mikalor Group is beyond any doubt. Satisfy the needs of our customers providing quality in customer service to back up the quality of the product. Dedicate as much effort as possible to the reduction in reaction time. Ensure the total and exact delivery of our customers’ orders, keeping stock and organization at a level which permits us to accomplish this. Keep our customers informed via the publication of our permanently updated catalogues and communication with our technical and sales departments. Maintain and increase our effective communication via the customer service help lines both to our central warehouse and to our regional branches/warehouses, incorporating the latest technology. Undertake to treat the customer with respect at all times. Promote a process of continuous improvement.

Damesa Environmental Policy

Determination that the distribution of MIKALOR products, metallic fasteners and industrial products should be carried out in harmony with nature. Respect for current legislation. Incorporation of our environmental policy into the processes of the company. Prevention of environmental pollution via the following steps: the rational use of energy and the safe and responsible disposal of waste. Establish, maintain and improve an environmental management system.